In today’s customer-first digital landscape, fast and efficient communication can make or break a business. Whether you’re running an eCommerce store, SaaS platform, or B2B service, having a live chat solution directly integrated with your internal tools is a huge advantage. That’s where Social Intents comes in — a unique live chat and chatbot platform that connects directly with Microsoft Teams, Slack, and other popular tools.
In this detailed Social Intents review, we’ll explore the platform’s key features, benefits, use cases, pricing, and how it compares to traditional live chat solutions.
What is Social Intents?
Social Intents is a live chat and chatbot solution that allows you to chat with website visitors directly from Microsoft Teams, Slack, Zoom, or Webex. Instead of managing a separate live chat dashboard, your sales and support teams can handle conversations natively inside the tools they already use.
Designed for remote and hybrid teams, Social Intents helps businesses respond faster, improve customer satisfaction, and unify communication across platforms.
Key Features of Social Intents
💬 1. Live Chat Inside Microsoft Teams and Slack
Social Intents integrates seamlessly with Microsoft Teams and Slack, letting your support or sales team chat with customers without leaving their daily workflow. New messages from your website visitors appear as threaded conversations in a dedicated channel, making team collaboration and response fast and easy.
🤖 2. AI-Powered Chatbots
You can deploy AI chatbots on your site that can:
-
Answer common questions
-
Guide users through product pages
-
Qualify leads
-
Collect email addresses or support tickets
These bots can work independently or escalate to live agents in Teams or Slack when needed.
🌐 3. Multi-Channel Support
Social Intents supports:
-
Website Live Chat Widgets
-
Microsoft Teams
-
Slack
-
Zoom Team Chat
-
Cisco Webex
This flexibility makes it ideal for teams using different communication stacks.
🛠️ 4. Easy Customization
You can customize the look and feel of the live chat widget to match your brand, including:
-
Logo and colors
-
Greeting messages
-
Chatbot behavior
-
Offline forms
It also supports custom pre-sales forms, feedback surveys, and post-chat ratings.
🔗 5. CRM and App Integrations
Social Intents integrates with popular tools like:
-
HubSpot
-
Salesforce
-
Mailchimp
-
Zapier
-
Google Analytics
This means your chat data can feed directly into your sales pipeline, email marketing flows, or analytics dashboard.
📊 6. Team Collaboration Tools
When using Slack or Teams, your internal staff can:
-
Tag teammates in a chat thread
-
Assign conversations
-
Respond with templates or knowledge base snippets
-
Monitor real-time visitor behavior
Who Is Social Intents Best For?
Social Intents is ideal for:
-
SaaS Companies that use Microsoft Teams or Slack for daily operations
-
Remote Sales Teams looking to convert leads quickly
-
Customer Support Teams that want to centralize all chat inside Slack or Teams
-
Agencies that manage multiple client websites and want multi-channel visibility
-
B2B Companies offering demos or quote-based services
If your team already works in Teams or Slack, Social Intents helps you eliminate platform switching and centralize support.
Pricing Plans
Social Intents offers simple, scalable pricing:
-
Free Plan: For testing and small websites (limited chats)
-
Starter Plan – $39/month: Basic live chat with one integration
-
Pro Plan – $79/month: Advanced features, chatbot, integrations
-
Enterprise Plan – Custom pricing: White-labeling, multiple websites, API access
All plans include unlimited agents and access to the Microsoft Teams and Slack integrations.
Compared to other platforms, Social Intents offers strong value for businesses already paying for Teams or Slack.
Pros and Cons
✅ Pros
-
Seamless integration with Microsoft Teams and Slack
-
No need for separate live chat software
-
Powerful chatbot features
-
Supports multiple platforms (web, Zoom, Webex)
-
Easy to use and set up
-
Affordable pricing
❌ Cons
-
Limited features if you’re not using Teams or Slack
-
Not as visually advanced as some standalone live chat apps
-
Requires a bit of setup in Microsoft Teams for permissions
Final Verdict: Is Social Intents Worth It?
If your team relies on Microsoft Teams or Slack for daily communication, Social Intents is an excellent choice for live chat and chatbot management. It turns your collaboration tool into a customer service hub, reducing friction and speeding up response times.
The platform is easy to use, flexible, and designed to scale with your business. Whether you need a simple live chat or a full AI chatbot funnel that qualifies leads and books meetings, Social Intents delivers a powerful solution at a reasonable price.
For modern teams that value speed, collaboration, and integration, Social Intents is absolutely worth trying in 2025.
VISIT SOCIALINTENTS
